What I meant to say was...

face2face communications Same people that did the Management Pre conference. It was a more in depth coverage of the communication pole.

Communication - getting information into someones head exactly as you meant it
People speak at 125-150 words/minute. We listen at 500-1000 words/minute. This is why sometimes our minds wander during communication.

What are we doing when we have extra time while listening?
Jump to conclusion
leap to defense
Physical/mental distractions
nonverbal is 75% of communication

Perceptions

• We are influenced by the most obvious
• We cling to first impressions
• We expect people to be just like me
• We favor negative impressions over positive

"The problem with communication ... is the illusion that it has been
accomplished. "
George Bernard Shaw

We can't read each others minds.

Say EXACTLY what you mean.

• I feel...
  
• When you said....
  
• Because I think you....

Avoid shortcuts.

4 Key Phrases
Help me understand....
What I heard you say was....(paraphrase)
What I really meant was.....
Do you have any questions?

4 Different Communication Styles

Driver-achieving, decisive, deliberate, independent, efficient, intense
work well independently, can push aside feelings

Analytical-logical, serious, factual, well organized, reserved, linear
fact finding, probelm solvers, work indep, facts ahead of feelins, overanalyze

Amiable- supportive, friendly, relazxed, patient, cooperative
good collaborators, do not assert or make quick decisions

Expressive- lively, outgoing, Enthusiatic, persuasive, humorous, gregarious

Communicate with Drivers

Direct eye contact
Fast paced speech
Get to business
Be on time- don’t linger
Be clear, specific and brief
Avoid Rambling or over explaining
Results

Communicate with Analyticals
Speak softly and slower
Use formal speech & manners
Present pros & cons
Present options
Do not overstate benefits
Be on time

Communicate with Amiables

Make eye contact
Speak at a moderate pace
Avoid harsh language & vocal tones
Ask for their opinions
Encourage expressions of doubts
Avoid pressuring for a decision
Mutually agree to all dates & plans

Communicate with Expressives
Direct eye contact
Energetic and Fast paced speech
Allow time for socializing

WIIFM-
Improves communication
Decrease mistakes
Makes you more credible